Shipping & Returns

2022 CBCA Book Week Shipping

As of Monday, 8 August, there is no guarantee that orders placed will arrive before Monday 21 August, the official launch of the CBCA 2022 Book Week. While all effort will be made to continue to turn orders around out of our warehouse as quickly as possible, our shipments remain restricted by Australia Posts' day to day shipping challenges, that include staff shortages due to the continuin COVID-19 pandemic.

We do apologise for delays you may experience with shipping delays. 

Ordering Information

Personal shoppers, please use the shopping cart to complete your order.

All prices on this website are listed in Australian dollars (AUD $) and include GST.

Delivery Times

Our eStore orders are sent via the Australia Post network which is currently experiencing delays due to an increase in parcel volumes and a reduction in air freight capacity and frequency of flights caused by the business impacts of the COVID-19 pandemic. Please see the Australia Post website for the latest updates on delivery timeframes.

Shipping and Handling Charges

Standard Australia Post shipping and handling are charged at a base rate of $15.00 within Australia. 

Please note that our "Book-Week-in-a-Tube" product, flat posters, and wall graphics incur an additional charge of $2 per poster to help cover the cost of packaging them in a cardboard tube.

Items purchased from the Artisan Range of products incur an extra $40.00 shipping fee to cover the tracked shipping from Merchandising Libraries.

Refund and Returns Policy

The Children’s Book Council of Australia is committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem. The Children’s Book Council of Australia will accept the return of goods for replacement when:

  • The goods are returned within 30 days
  • The goods are returned in a clean, saleable condition, in original packaging
  • An authorisation is attached for the product being returned
  • The purchaser will return the item at their own cost, we will issue exchanges free of charge thereafter.

Please note that discounted items cannot be returned for a full refund.

If you are unhappy with your purchase for any reason please contact us or phone 1300 365 922.